Poor customer service costs businesses $75 billion every year. It is a smart, indeed an excellent proposition to develop a robust customer service strategy to prevent customer dissatisfaction.
While KPIs are vitally important, you still need a quality assurance program to guarantee your success. Customer service quality is closely connected to customer acquisition and retention, and therefore many companies are investing heavily in their customer experience management.
It may seem like quality is a difficult endeavor, but this article will help you adopt the best strategies and tools to make it an everyday procedure for your team/s.