Customizable BI and multiple canned reports as per your requirement

Features

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Interactive & Responsive Dashboards

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4D analysis Drill up, Down, Through, Over time

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Automated Reporting on Demand

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Manage your team with confidence.

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Spot Trends & Get Information at a glance

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Complete visibility means complete data control.

monitoring-and-evaluation-of-quality-processes

Benefits

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Automated Business
Analytics Dashboard

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Engage, Empower &
Educate your Staff

outsourcing-services
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Unite your team
Anytime Anywhere Accessibility

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Democratize BI Affordable, Flexible
& Safe deployment in the cloud

Why Opsguru

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AGENT

  • Visibility around  KPIs, performance levels of the team & own performance.
  • Happiness on account of feeling that individual voice is heard, management cares for each  complaints raised.
  • Access to analysis of performance patterns, trends and drill downs at the agent level.

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Management

  • BI Dashboards insightful, easy to use & Intuitive.
  • Powerful Analytics & Persuasive stories.
  • Painless collaboration Share dashboards within your company.
  • Slice & dice.
  • Visibility around Staff Efficiency through Automated Dashboards.

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Supervisor

  • Automation of Pre-Shift & Post Shift briefs- Information Dissemination.
  • Ability to measure and track the E-SAT of their own team.
  • Reports & Presentation – Accurate, Fast & easy to prepare.
  • Visibility & Control on complaints, ideas, suggestions by Team members.

We help ambitious brands
  • engage
  • thrive
  • success

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.

We help ambitious brands
  • engage
  • thrive
  • success

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.