Screenshots

Sampling

Sample Generation & Allocation – Generating & Allocating Sample based on the created sampling plan

Sampling Plan Creation – TransMon being integrated with the ACD/CRM database, so any of the parameter available in the database can be used to create Sampling plan

 Auditing

Quality Auditor View

Pre-Populated Info on Audit form from various data sources (ACD/CRM)

Audit Form View

Agent’s view

Agent Feedback Pendency view

Agent Login – Feedback Acceptance & Rebuttal Flow

OpsGuru View

OpsGuru