Trusted by
Quality Monitoring Software That Can Help in Improving Your Productivity
This is how we make your organization
CX Oriented
Efficient
Productive
Profitable
Technologies we are integrated with
Customer Stories
Deployed at
We help ambitious brands
thrive
success
engage
TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.
Transmon's Benefits
100% to 400% Return on Investment (ROI) guaranteed
10%-30% decrease in Average handle time.
5%-25% decrease in hold time.
15%-30% increase in customer satisfaction.
10%-30% improvement in sales effectiveness.
Risk & Fraud Attenuation using TransMon
More Data
Faster Processing
Better Insights
Risk & Fraud Attenuation using TransMon
Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.
Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.
- Get Key Phrase extraction
- Detect sentiment around specific topics
- Detect possible frauds well in time
Numeric Patterns
fictitious invoice numbers, refunds, out of order discountsGeographic Patterns
Proximity relationships between apparently unrelated entities.Name Patterns
Customer retained by same agent regularly using “one-time benefit” offers, similar and alerted IDsTime Patterns
Waiver/refunds/discount transactions occurring too regularly, activity at unusual times or dates like waiver processes without any record of mail/chat/voice-call from customerNow you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same (if needed).
One Of The Most Trusted Quality Monitoring Systems For QA
TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Also, with features like smart audio/video feedback and “Audit the Auditor,” the management of remote teams becomes easier and simpler. Apart from providing a platform to grade interactions and trace fatals, this tool has a lot more to offer (to agents, QA, and management). At each level of the hierarchy, one will get a better hold of the insights (permissible ones). For example, the agent can review all the reviewed interactions, and management gets a consolidated report with all the statistics.
