• AI Enabled
  • Automated
  • Digitized
Quality Monitoring for all your CX touchpoints!

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Increased Sales upto 10%

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Reduced Operational Cost By Min 67%

  • AI Enabled
  • Automated
  • Digitized
Quality Monitoring for all your CX touchpoints!

null

Increased Sales upto 10%

null

Reduced Operational Cost By Min 67%

Trusted by

Customer Success

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CSAT & IQ Maintained Over

90%

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Improvement In Query Resolution

84%-90%

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Customer Resolution score improved by

8%

OUR SERVICE & PRODUCT SUITE

Quality Monitoring Software That Can Help in Improving Your Productivity

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TransMon – AI & BI Enabled Transaction Quality Monitoring

Automate and Digitize your Contact Center Quality Processes.
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Third Party Quality Monitoring Services

Transaction Monitoring, Mystery Shopping, NPS calling, CATI, CSAT Survey & more…
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Opsguru – Actionable business intelligence

Get business discovery reports on the go.

TransMon : Delivering Value though Cutting Edge, AI & BI enabled Quality Monitoring

First, see how your businesses are performing today.
Then do more with insights from Transmon team.

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+
User Groups
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+
Users
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Mn
Interactions audited per month
$
0
Mn
Cost Savings

This is how we make your organization
  • Productive
  • Efficient
  • CX Oriented
  • Profitable

This is how we make your organization
  • Productive
  • Efficient
  • CX Oriented
  • Profitable

Technologies we are integrated with

TESTIMONIALS

Customer Stories

We help ambitious brands
  • engage
  • thrive
  • success

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.

We help ambitious brands
  • engage
  • thrive
  • success

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.

quality-monitoring-software-in-india

Transmon's Benefits

100% to 400% Return on Investment (ROI) guaranteed

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10%-30% decrease in Average handle time.


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5%-25% decrease in hold time.

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15%-30% increase in customer satisfaction.

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10%-30% improvement in sales effectiveness.

Pre-evaluate 100% of calls

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More Data

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Faster Processing

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Better Insights

Risk & Fraud Attenuation using TransMon

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

  • Get Key Phrase extraction
  • Detect sentiment around specific topics
  • Detect possible frauds well in time
Numeric Patterns

fictitious invoice numbers, refunds, out of order discounts

Geographic Patterns
Proximity relationships between apparently unrelated entities.
Name Patterns
Customer retained by same agent regularly using “one-time benefit” offers, similar and alerted IDs
Time Patterns
Waiver/refunds/discount transactions occurring too regularly, activity at unusual times or dates like waiver processes without any record of mail/chat/voice-call from customer
ROI

100% to 400% Return on Investment (ROI) guaranteed

null

10%-30% decrease in Average handle time.


null

5%-25% decrease in hold time.

null

15%-30% increase in customer satisfaction.

null

10%-30% improvement in sales effectiveness.

Enhanced Performance

Pre-evaluate 100% of calls

null

More Data

null

Faster Processing

null

Better Insights

Avoid Risk & Fraud

Risk & Fraud Attenuation using TransMon

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

  • Get Key Phrase extraction
  • Detect sentiment around specific topics
  • Detect possible frauds well in time
Numeric Patterns

fictitious invoice numbers, refunds, out of order discounts

Geographic Patterns
Proximity relationships between apparently unrelated entities.
Name Patterns
Customer retained by same agent regularly using “one-time benefit” offers, similar and alerted IDs
Time Patterns
Waiver/refunds/discount transactions occurring too regularly, activity at unusual times or dates like waiver processes without any record of mail/chat/voice-call from customer

Transmon's Benefits

100% to 400% Return on Investment (ROI) guaranteed

null

10%-30% decrease in Average handle time.


null

5%-25% decrease in hold time.

null

15%-30% increase in customer satisfaction.

null

10%-30% improvement in sales effectiveness.

Pre-evaluate 100% of calls

null

More Data

null

Faster Processing

null

Better Insights

Risk & Fraud Attenuation using TransMon

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

  • Get Key Phrase extraction
  • Detect sentiment around specific topics
  • Detect possible frauds well in time
Numeric Patterns

fictitious invoice numbers, refunds, out of order discounts

Geographic Patterns
Proximity relationships between apparently unrelated entities.
Name Patterns
Customer retained by same agent regularly using “one-time benefit” offers, similar and alerted IDs
Time Patterns
Waiver/refunds/discount transactions occurring too regularly, activity at unusual times or dates like waiver processes without any record of mail/chat/voice-call from customer
ROI

100% to 400% Return on Investment (ROI) guaranteed

null

10%-30% decrease in Average handle time.


null

5%-25% decrease in hold time.

null

15%-30% increase in customer satisfaction.

null

10%-30% improvement in sales effectiveness.

Enhanced Performance

Pre-evaluate 100% of calls

null

More Data

null

Faster Processing

null

Better Insights

Avoid Risk & Fraud

Risk & Fraud Attenuation using TransMon

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

  • Get Key Phrase extraction
  • Detect sentiment around specific topics
  • Detect possible frauds well in time
Numeric Patterns

fictitious invoice numbers, refunds, out of order discounts

Geographic Patterns
Proximity relationships between apparently unrelated entities.
Name Patterns
Customer retained by same agent regularly using “one-time benefit” offers, similar and alerted IDs
Time Patterns
Waiver/refunds/discount transactions occurring too regularly, activity at unusual times or dates like waiver processes without any record of mail/chat/voice-call from customer

Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same (if needed).

One Of The Most Trusted Quality Monitoring Systems For QA

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Also, with features like smart audio/video feedback and “Audit the Auditor,” the management of remote teams becomes easier and simpler. Apart from providing a platform to grade interactions and trace fatals, this tool has a lot more to offer (to agents, QA, and management). At each level of the hierarchy, one will get a better hold of the insights (permissible ones). For example, the agent can review all the reviewed interactions, and management gets a consolidated report with all the statistics.

One Of The Most Trusted Quality Monitoring Systems For QA

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Also, with features like smart audio/video feedback and “Audit the Auditor,” the management of remote teams becomes easier and simpler. Apart from providing a platform to grade interactions and trace fatals, this tool has a lot more to offer (to agents, QA, and management). At each level of the hierarchy, one will get a better hold of the insights (permissible ones). For example, the agent can review all the reviewed interactions, and management gets a consolidated report with all the statistics.

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