Blog

November 28, 2023

Empowering Business Insights with TransMon

November 17, 2023

Contact Center Operations Efficiency

November 16, 2023

Call Center Metrics : Supercharge Customer Satisfaction

November 16, 2023

Call Center Quality & Customer Experience

November 9, 2023
How to Develop A Successful Quality Assurance Framework

Creating an Effective QA Framework

How to create an Effective QA Framework In this comprehensive article,about Effective QA Framework, we will walk you through the process of crafting a robust QA […]
September 14, 2023
AI for Customer service and generative AI

Use of Generative AI in Customer Service

In the age of rapid technological advancements, businesses are constantly seeking ways to improve customer service and support. One innovation that has garnered significant attention in […]
June 23, 2023

Manual QA Reviews vs. Auto QA: Revolutionizing the Customer Service Industry

June 14, 2023

AutoQA-Revolutionizing Support QA for Unparalleled Insights

As technology continues to advance at an unprecedented pace, businesses are realizing the need to adapt and embrace automation and artificial intelligence (AI) in order to […]
May 30, 2023

Unlocking Customer Insights: The Power of AI-Powered Predictive Analytics in Customer Service

no-repeat;left top;;auto Unlocking Customer Insights The Power of AI-Powered Predictive Analytics in Customer Servicecenterno-repeat;left top;;auto no-repeat;left top;;auto no-repeat;left top;;auto no-repeat;left top;;auto In today’s fast-paced and highly […]
May 9, 2023

The Significance of Cultural Nuances in AI Customer Service: Contrasting India with the Rest of the World

The relevance of cultural nuances in AI customer service can vary significantly between India and the rest of the world. One reason for this is that […]
May 1, 2023

Leveraging Sentiment Analysis for Improved Customer Experience in Contact Centers

Sentiment analysis is a text analytics technique that involves identifying and extracting subjective information from text data, such as opinions, attitudes, and emotions. By using sentiment […]
April 11, 2023

Maximize Your Contact Centre’s Success with TransMon: The Ultimate QA Platform for Enhanced Performance and Customer Satisfaction!

Quality assurance is a vital component of a successful Contact Centre, and you may already be utilizing a platform or relying on spreadsheets. Nevertheless, it’s crucial […]
March 3, 2023

AI story for CX Management – Don’t follow the herd blindly!

While AI is the buzzword today, the act of putting the cart before the horse is still anomalous. Why it’s not advisable to jump into the […]
February 24, 2023

The top 5 must-haves for a successful contact centre in 2023

February 15, 2023

What are the major text analytics models used in CX Monitoring?

January 26, 2023

ChatGPT on Customer Service

January 12, 2023

Unlock the benefits of text analytics for customer experience and sales

January 4, 2023

Text Analytics in customer service contact centres

November 21, 2022

Customer Service Quality Assurance (QA) – Everything You Need to Know

November 7, 2022

How customer service can be improved through a QA program in a measurable way?

September 28, 2022

List of Top Call Center Quality Monitoring Software

September 28, 2022

Sell. Analyse. Repeat.

April 16, 2022

Colleagues Reviews Framework – The way ahead

October 12, 2021

Benchmarks Of Quality Assurance That Ensures A Better Customer Experience

October 1, 2021

5 Key Elements Of A Reliable CX Quality Monitoring Framework

September 24, 2021

Essentials for quality monitoring tools

August 1, 2021

Creating a truly great customer experience for Ecommerce companies in 2021 – TransMonqa

July 13, 2021

Quality Monitoring – Sampling Methods

June 30, 2021

Why eCommerce companies choose TransMon for Call Center Quality Monitoring?

June 28, 2021

Which Rating Scale are you using?

June 24, 2021

13 Customer Service Metrics

June 21, 2021
Elevate Customer Experience

Elevate Customer Experience: Insights Across Touchpoints