Blog

May 9, 2023

The Significance of Cultural Nuances in AI Customer Service: Contrasting India with the Rest of the World

May 1, 2023

Leveraging Sentiment Analysis for Improved Customer Experience in Contact Centers

April 11, 2023

Maximize Your Contact Centre’s Success with TransMon: The Ultimate QA Platform for Enhanced Performance and Customer Satisfaction!

March 3, 2023

AI story for CX Management – Don’t follow the herd blindly!

February 24, 2023

The top 5 must-haves for a successful contact centre in 2023

February 15, 2023

What are the major text analytics models used in CX Monitoring?

January 26, 2023

ChatGPT on Customer Service

January 12, 2023

Unlock the benefits of text analytics for customer experience and sales

January 4, 2023

Text Analytics in customer service contact centres

November 21, 2022

Customer Service Quality Assurance (QA) – Everything You Need to Know

November 7, 2022

How customer service can be improved through a QA program in a measurable way?

September 28, 2022

List of Top Call Center Quality Monitoring Software

September 28, 2022

Sell. Analyse. Repeat.

April 16, 2022

Colleagues Reviews Framework – The way ahead

October 12, 2021

Benchmarks Of Quality Assurance That Ensures A Better Customer Experience

October 1, 2021

5 Key Elements Of A Reliable CX Quality Monitoring Framework

September 24, 2021

Essentials for quality monitoring tools

August 1, 2021

Creating a truly great customer experience for Ecommerce companies in 2021 – TransMonqa

July 13, 2021

Quality Monitoring – Sampling Methods

June 30, 2021

Why eCommerce companies choose TransMon for Call Center Quality Monitoring?

June 28, 2021

Which Rating Scale are you using?

June 24, 2021

13 Customer Service Metrics

June 21, 2021

Are You Listening to All Your Calls, Across all Touchpoints?

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