Package Features



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Technology integration

Integration with One - Telephony & One -CRM system

Unlimited Database integration through APIs

Unpaid assitance in case of migration to a new Technology Stack

Sampling Automation

Unlimited Sampling Plan Storage Max. 5

Unbiased Sampling process. No QA intervention

Allocate Audit Samples automatically from remote location directly to QA / TL

Pre-Evaluation of 100% Transactions through Text Analytics

Risk & Rule Based Evaluation

Case Management

Create Virtual Call Center in Training

Multiple data type from multiple sources as sampling parameters

Automated auditing process

Quality forms digitized and uploaded 5 Unlimited Unlimited
DIY - Add/edit/modify parameters - Critical & Non-Critical, Multiple rating scales

Automatic Call / Chat / Email log integration

Number of Unique audits done by the auditor / month Max 500 Unlimited Unlimited
Access to Quality Form Library

Customized Work Allocation methods

Advisor - QA Rebuttal Management

CAPA - Correction action preventive action mapping

Feedback and Coaching

Audio feedback facility

Document Attachment for QAs

Video feedback facility for QAs

Integration with Google Meet for Virtual Meetings

Email & Whatsapp Alerts

Maintain Use case library

Audio response facility for agents

QC - Enabaling Modules

Automated Calibration (Inter / Intra team)

Audit the Auditor with Voice Coaching Feature

Supports Reproducibility & Repeatability test

Supports Improvement plans through automated TNI reports

Time bound, Process Knowledge tests (PKT)

Dashboards and Reports

4-D reporting platform - OpsGuru Customized Customized Standard
Daily E-mail notification of critical metrics

SMS notification of critical metrics

Complementary Management accounts 0 3 5
Support 18*5 18*5 18*5
Dedicated Cloud Servert Actuals Actuals Actuals
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