Sampling
Sample Generation & Allocation – Generating & Allocating Sample based on the created sampling plan
Sampling Plan Creation – TransMon being integrated with the ACD/CRM database, so any of the parameter available in the database can be used to create Sampling plan
Auditing
Quality Auditor View
Pre-Populated Info on Audit form from various data sources (ACD/CRM)
Audit Form View
Agent’s view
Agent Feedback Pendency view
Agent Login – Feedback Acceptance & Rebuttal Flow
OpsGuru View
OpsGuru
