Multi-Dimensional Quality Score

Topics Covered

1. Significance of Multi-Dimensional Quality Scorecard for CX touchpoints

(3-7 Quality Metrics instead of a Single Quality Score) :
Explained from [0:10 – 6:25]

2. TransMon’s 4 stage methodology to create your Multi-Dimensional Scorecard

Explained from [6:40 – 16:40]

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