Accelerate business performanceGain valuable insights from 100% of your customer interactions with our automated analysis tool for Quality Monitoring. Our solution allows you to take actionable steps to boost revenue, enhance customer experience, and mitigate compliance risks. Say goodbye to spot-checking quality assurance and instead coach agents based on real-time data to maximize performance and streamline operations.
TransMon AutoQA screenshots
Use AI to scale your interaction analyticsEmpower your business with the insights from every customer interaction by leveraging the power of AI and automation. Our solution helps you make data-driven decisions based on the reality of your customer conversations, using advanced Text Analytics technology. With our Text Analytics tool, you can extract valuable insights from the text-based data of customer conversations, such as sentiment analysis, keyword extraction, and topic modeling. By analyzing this data, you can gain a deeper understanding of your customers' needs, preferences, and pain points, and use this information to optimize your business processes and enhance the customer experience.
Gain complete visibility into your customer conversations.
Analyze interaction data at a 1000X volume
Instantly identify coaching opportunities with real-time insights
Provide agents with faster feedback on their performance.