30 Empathy Statements for Customer Service
Why use empathy statements in customer service?
Picture this: you’ve just had a frustrating experience with a product or service, and you decide to reach out to customer support for assistance. Instead of being met with cold, scripted responses, imagine if the representative empathized with your situation, acknowledged your feelings, and genuinely tried to understand your perspective.
Wouldn’t that make the entire interaction more bearable, if not pleasant?
Empathy is the cornerstone of effective customer service. It’s the ability to understand and share the feelings of another person, and in the realm of customer support, it can turn a dissatisfied customer into a loyal advocate. Empathy statements in customer service are powerful tools that show customers they are heard, valued, and cared for.
So,what exactly are empathy statements?
These are phrases or expressions used by customer service representatives to convey understanding, compassion, and support to customers, especially during challenging situations. Whether a customer is upset about a late delivery, a malfunctioning product, or an error on their bill, using empathy statements can help defuse tension, build trust, and foster positive relationships.
Here are 30 empathy statements for customer service that can help you navigate various scenarios with empathy and grace:
1. “I understand how frustrating it must be…”
2. “I’m truly sorry for the inconvenience you’ve experienced.”
3. “Thank you for bringing this to our attention.”
4. “I can imagine how disappointing that must be for you.”
5. “I hear your concerns loud and clear.”
6. “I appreciate your patience as we work to resolve this.”
7. “Let’s work together to find a solution that works for you.”
8. “Your feedback is invaluable in helping us improve.”
9. “I’m here to support you every step of the way.”
10. “I’m sorry you’re having to deal with this.”
11. “Your satisfaction is our top priority.”
12. “I understand why you feel that way.”
13. “I’ll do everything in my power to make this right.”
14. “Please know that your experience matters to us.”
15. “I’m committed to resolving this to your satisfaction.”
16. “It’s completely understandable that you’re upset.”
17. “Thank you for your patience and understanding.”
18. “I’m listening closely to what you’re saying.”
19. “Your perspective is important to us.”
20. “I’m here to help, however I can.”
21. “I’m sorry that we’ve fallen short of your expectations.”
22. “Let’s find a solution together that works for both of us.”
23. “Your frustration is justified, and I apologize for any inconvenience.”
24. “I want to make sure we get this resolved for you quickly.”
25. “I appreciate your honesty about your experience.”
26. “I can understand why you’d feel that way.”
27. “I’m committed to turning this situation around for you.”
28. “Your feedback helps us improve our service for everyone.”
29. “I’m grateful for your patience and understanding.”
30. “I’m here to listen and support you through this.”
By incorporating these empathy statements into your customer service interactions, you can show empathy, build rapport, and ultimately, turn unhappy customers into satisfied ones. Empathy statements customer service demonstrate genuine care for the customer’s experience.
Discover the power of TransMon, embraced by contact centers everywhere. With a simple click, TransMon extracts insights from conversations, empowering you to monitor, evaluate, and coach agents for enhanced customer service. Happy customers mean increased revenue, positive word-of-mouth and long-term business growth. Check out our glowing 4.9-star review on G2 and request a free demo today.
