Step 1 : Metricize
While convenient measurements may be simple to gather, they often miss the bigger picture of what truly impacts your CX operations.
To drive meaningful improvements, it's essential to measure what directly influences outcomes and customer satisfaction, even if it requires more effort.
MVAO Framework, Metricize, Analyze, Visualize and Optimize framework is a unique framework that adapts Six Sigma, CMM, and COPC frameworks to help Simplify CX Operations Management.
Step 2 : Visualize
Siloed reporting can hinder your ability to make informed decisions, as it isolates data and prevents a comprehensive understanding of your operations.
In contrast, end-to-end visibility allows for a holistic view, enabling you to identify trends, streamline processes, and enhance overall performance.
Step 3 : Analyze
Understanding the reasons behind this discrepancy is crucial for identifying underlying issues that may be affecting performance.
By exploring the "whys" and "hows," you can develop targeted strategies to align your metrics with your business goals and drive meaningful improvement.
Step 4 : Optimize
Inconsistent performance can stifle innovation and hinder growth, making it challenging to achieve your objectives.
By focusing on delivering breakthroughs, you can cultivate a culture of excellence and drive significant advancements that propel your organization forward.
