How Smart Field Audit Tools Help
Debt Collection:
Field agents can capture live photos, location data, and customer feedback to ensure payment readiness, providing accurate data for informed decision-making.
Example: A field agent visits a customer who missed their payment, captures real-time data (photos and location), and shares feedback that helps the Risk Control Unit (RCU) decide whether to continue extending credit or take further action.
Field Audits & Compliance:
Smart tools simplify field audits and agency reviews. Agents track performance, verify documentation, and conduct surprise audits.
Key Feature: Customizable review forms and workflows help ensure comprehensive, actionable insights.
Fraud Detection & Risk Control:
Using real-time location and photo verification significantly reduces fraud and ensures businesses make well-informed credit decisions.
Key Benefits
Accuracy:
Real-time, location-enabled data guarantees authentic and verifiable visits.
Efficiency:
Custom workflows and automated data capture optimize field operations, reducing manual tasks.
Informed Decisions:
Actionable insights allow teams to make data-driven decisions, improving risk management and compliance.
Industries That Benefit
- Financial Services: Ensures fraud prevention, expedites collections, and maintains compliance.
- Logistics & Field Services: Verifies agent performance and customer satisfaction, improving service quality.
- Fintech: Ensures compliance with loan disbursements and strengthens fraud detection measures.
All CX channels
Ensure consistent and thorough Transactional & Case Audits across all contact channels.Process improvements
We identify, report and help resolve areas of high customer effort, unclear processes, and system issues that stand in the way of delivering a great customer experience.Sales enhancements
We are working with +21 Unicorns helping them identify opportunities for improved conversion, effort reduction, and upsell opportunities with focused sales Quality Audits.
Multi-lingual
We know cultural nuances and service expectations differ globally, so we’ve got QA experts who are native speakers across almost 9 Indian languages.Interaction skills coaching
Our Voice, Video assisted Coaching & Feedback empowers your agents self coach and self learn. It helps leaders develops your advisors, and elevates your customer experience.Guaranteed ROI
We have expertise in helping organizations enhance operational efficiency, boost productivity, and elevate customer satisfaction—all while reducing overall costs.Customer Stories
Your Quality Partner for Every Channel and Every Interaction
Domain expertise spanning 20+ years
Leveraging highly skilled Optimally-cost resources
Fully accountable, non-biased, easily scalable solutions to every sector of a contact center that requires Quality Assurance
Insights that routinely delivers an ROI that positively impacts not only customer satisfaction (CSAT) or NPS, but also bottom line revenues and expenses