Third Party Quality Monitoring

best-call-monitoring-software
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Domain expertise spanning 20+ years
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Completing 10 million transactions for many global brands annually
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Leveraging highly skilled low-cost resources
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Leveraging state of the art technology - TransMon
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Fully accountable, non-biased, easily scalable solutions to every sector of a contact center that requires Quality Assurance
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Insights that routinely delivers an ROI that positively impacts not only customer satisfaction (CSAT) or NPS, but also bottom line revenues and expenses
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Highly cost-effective
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Full accountability with no internal bias.

Your Quality Partner for Every Channel and Every Interaction

best-call-monitoring-software-india
call-center-quality-assurance-software

Domain expertise spanning 17+ years, processing +1 million quality transactions, quarterly, for many global brands; leveraging highly skilled low-cost resources and state of the art technology. WyzMindz delivers exceptional accuracy and insights that routinely delivers an ROI that positively impacts not only customer satisfaction (CSAT) or NPS, but also bottom-line revenues and expenses.

We provide fully accountable, non-biased, easily scalable solutions to every sector of a contact center that requires Quality Assurance. We are highly cost effective, no internal bias.

compliance-management-system
compliance-management-system-india

Wyzmindz experts draw on their Six Sigma and Lean methodology experience while implementing new processes for our clients. Every process is designed with the help of data to streamline and is always focused on the critical business goals of the customer.

Supporting many Fortune 500 Brands. Several clients have grown and evolved over 5+ year collaborations.

call-center-quality-assurance-software-in-india

Quality Assurance Platform That Leads To Efficiency And Improvement

In our journey, we have earned recognition on many reputed platforms. We hope to continue our journey in a positive direction. We are always driving for improvement, and hence our software is a product of continuous analysis and survey. This tool can help management in establishing more visibility into the quality monitoring process and create a motivating environment for the team. The supervisors can manage the remote team without difficulty, and the graph of productivity and performance never drops.. Moreover, this software can help in identifying the positive and negative drifts across the team and figure out the agents who need coaching.

TransMon is an easy-to-use software and is considered one of the best call monitoring software that can easily be integrated with any software. The customized quality monitoring form allows the reviewers to set grading parameters according to the requirements and easily track the shortfalls of the agents. Moreover, due to automatization of the process, it helps in reducing the time and efforts that were required to coach and manage the agent. As all the transactions are extracted and directed to this platform, one can monitor all types of customer interactions (voice and non-voice) without any hassle. It will help in creating more precise reports instantly and take appropriate decisions for further improvement.

Quality Assurance Platform That Leads To Efficiency And Improvement

In our journey, we have earned recognition on many reputed platforms. We hope to continue our journey in a positive direction. We are always driving for improvement, and hence our software is a product of continuous analysis and survey. This tool can help management in establishing more visibility into the quality monitoring process and create a motivating environment for the team. The supervisors can manage the remote team without difficulty, and the graph of productivity and performance never drops.. Moreover, this software can help in identifying the positive and negative drifts across the team and figure out the agents who need coaching.

TransMon is an easy-to-use software and is considered one of the best call monitoring software that can easily be integrated with any software. The customized quality monitoring form allows the reviewers to set grading parameters according to the requirements and easily track the shortfalls of the agents. Moreover, due to automatization of the process, it helps in reducing the time and efforts that were required to coach and manage the agent. As all the transactions are extracted and directed to this platform, one can monitor all types of customer interactions (voice and non-voice) without any hassle. It will help in creating more precise reports instantly and take appropriate decisions for further improvement.