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Highlights From the 2023 UK Contact Centre Decision-Maker’s Guide
![mail](https://transmonqa.com/wp-content/uploads/2023/04/mail.png)
The cost of a phone call is substantially higher than email and almost double the cost of web chat at an average of £6.55.
![team](https://transmonqa.com/wp-content/uploads/2023/04/team.png)
The vast majority (79%) of content contact in the United kingdom have adopted at least one cloud-based application.
![customer-support](https://transmonqa.com/wp-content/uploads/2023/04/customer-support.png)
The rate of call abandonment has reached a new peak ; it is currently at 9.1%.
![fast](https://transmonqa.com/wp-content/uploads/2023/04/fast.png)
The average speed to answer is 120 seconds - highest ever recorded.
![robot](https://transmonqa.com/wp-content/uploads/2023/04/robot.png)