Learning Management Tool

What is TransMon LMS

Transforming Customer Experience: on our CX Management Platform

Customizable Flexible Scalable

The TransMon LMS is a highly customizable and open-source platform equipped with a wide range of features, allowing you to tailor your LMS to fit any teaching or training approach.

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Trusted by

Typical learning management lifecycle

Training Need Identification

Content Design & Change Management

Content Retrieval

Assessments & Certifications

Anayltics & Reporting

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Are you facing these LMS challenges?

Training information that lacks structure.

Simplifying training materials using a learning content management system, such as incorporating sequential workflows with interactive feedback elements, can enhance engagement and reduce training expenses.

OJT consumes the majority of their time.

Training through LMS will streamline time for managers/supervisors while providing agents with the chance to learn and develop, ultimately enhancing retention potential.

Absence of refresher courses

The primary challenge faced by CX leaders today stems from frequent and widespread errors resulting from outdated information and irregular communication within the organization, an issue where the implementation of an LMS (Learning Management System) can provide significant assistance.

Overseeing the increase in workload during periods of high demand.

Most of a company's income is typically earned during sales seasons. The preparedness of agents to handle a significant influx of customer interactions across various platforms is crucial. If agents lack adequate training to address customers' complexities, it poses a challenge for leaders in enhancing customer experience (CX).

Service agent has a steep training-to-operations curve.

30% of businesses are expected to adopt e-learning systems to facilitate agent training. Each group of agents possesses unique requirements, and employing traditional training methods with them consumes more time.

High agent error is caused by insufficient understanding of the process.

Insufficient understanding of processes can lead to disastrous outcomes. LMS e-learning constantly updates information in real-time to guarantee accuracy in customer communication.

Unclear communication of information to customers.

Agents operate in alternating shifts, and occasionally, one agent provides information that conflicts with that of another agent. This discrepancy can prove to be crucial, representing a significant milestone in delivering subpar service quality.

High agent turnover is both costly and burdensome.

Inexperienced agents require more time to address issues, complete post-call tasks, and overall demonstrate lower efficiency, leading to a decline in service level.

Key Features

Stress-Free Mastery Effortless Learning Experience

TransMon's LMS offers a comprehensive platform packed with features, enhancing both your teaching methods and your students' learning experiences. Specifically crafted to empower your agents, it ensures their learning directly influences their customer service performance.

FCR

Increase by 18%

AHT

Lowerdown AHT by 63 sec

CSAT

Increase by 21%

Compliance Issue

Achieve 97% Compliance

In-office Shrinkage

Minimize it by 4%

Sales

Increase by 12%

Onboarding Time

Cut down by 37%

Cost Leakage

Reduce by 19%

Coaching

Increase visibility by 56%

Attrition

Reduce attrition by 4%

LMS is a small part of a larger eco-system

While LMS helps in training, refreshers & assessments a knowledge management platform helps in on-going operations to achieve CX KPIs at all times.

Reduce training efforts

by 30-40% and reduce training cost by 15-20%

Reduce training efforts

by 30-40% and reduce training cost by 15-20%

Sustained quality

for new & existing agents and analytics to know process & agent health

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Deliver tailored and actionable insights to save up to$400K yearly

Case studies

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Sustained quality

for new & existing agents for new & existing agents

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Reduce onboarding time

from 5-8 weeks to 3-5 weeks

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Analytics

to know process & agent health to know process & agent health

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Reduce training efforts

by 30-40% and cost by 15-20%

TransMon LMS - The platform of choice for learning and evaluation.

Continuous emphasis on employee learning is paramount, and what better solution than a cloud-based LMS? It entails no setup or maintenance costs, allowing for swift initiation of training delivery within days, not weeks. Launch TransMon LMS learning promptly to educate agents worldwide anytime, anywhere. Kickstart your training journey with a Cloud-based SaaS model, offering seamless training tailored to the preferences of modern users.

Empower Your Business: Elevate Intellectual Capital Management through Seamless Knowledge Integration. Beyond delivering eLearning, our Learning Management System enhances knowledge management, ensuring a symbiotic relationship between learning and organizational intelligence.

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