Interactive Analytics

Dramatically Improve Operational Efficiency with OpsGuru Analytics Platform
4D analysis Drill up, Down, Through, Over time
Automated Reporting on Demand
Spot Trends & Get Information at a glance
Complete visibility means complete data control
Manage your team with confidence


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Turn Complex Sales, Collections & Customer Service Data Into Actionable Insights

Automate reporting to quickly uncover insights and share with anyone via intuitive dashboards and accessible visuals. Use multi-dimensional reports and filters to focus on the KPIs that matter most to your business.

 

Create Powerful Reports in Seconds

No more digging through data to pull the information you need. Be your own data analyst and build custom reports in a few clicks.
 

Unify Your Data For Full-Context Decisions

Combine all your Sales, Collections & CS data in one central hub so nothing slips through the cracks. No more jumping between screens, no more data silos.
 

Uncover powerful insights and turn them into impact

 Create a data-driven culture with Analytics for all
 

Improve Efficiency and Reduce Costs

Spend less time generating reports and more time coaching agents, improving operational efficiency, and delivering positive customer outcomes.
 

Get a Complete Overview of Every KPI

Combine quality assurance data, CSAT, NPS, and interaction metadata on one platform for a 360-degree view of your CX operations. Use this comprehensive overview to increase agent engagement and boost customer experience.
 

Infuse data experiences everywhere

Close the gap between understanding and action through OpsGuru Analytics.

OpsGuru + TransMon + Agent Assist

Greater productivity, Simplified Operations

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OpsGuru Empowered Agent

  • Visibility around Individual KPIs, Current & Past Performance.
  • TNI Reports for Self Coaching & Self Improvement.
  • Access to analysis of performance patterns, trends and drill downs by key parameters.
project-management

OpsGuru Empowered Supervisor

  • Access to BI Dashboards which are insightful, easy to use & Intuitive
  • Powerful Analytics, Visibility & Control on Performance
  • Everyone is empowered to work on team's data.Painless collaboration
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OpsGuru Empowered Enterprise

  • Single Source of truth.
  • Democratization of data & data driven decisions
  • Business improvement decision making at a click of a button
TESTIMONIALS

Customer Stories

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We help brands engage, thrive, and succeed

OpsGuru + TransMon + AutoQA + Agent Assist is known for helping brands Simplify CX Operations Managment.

Transforming data into actionable insights, ensuring quality at every touchpoint, enhancing communication, and guiding agents with confidence for seamless management.