Monitoring And Evaluation of Quality Processes

Customizable BI and multiple canned reports as per your requirement

Features

Interactive & Responsive Dashboards

4D analysis Drill up, Down, Through, Over time

Automated Reporting on Demand

Manage your team with confidence.

Spot Trends & Get Information at a glance

Complete visibility means complete data control.

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Benefits

Automated Business Analytics Dashboard

Why Opsguru

AGENT

Visibility around KPIs, performance levels of the team & own performance.
Happiness on account of feeling that individual voice is heard, management cares for each complaints raised.
Access to analysis of performance patterns, trends and drill downs at the agent level.

Management

BI Dashboards insightful, easy to use & Intuitive
Powerful Analytics & Persuasive stories.
Painless collaboration Share dashboards within your company.
Slice & dice.
Visibility around Staff Efficiency through Automated Dashboards.

Supervisor

Automation of Pre-Shift & Post Shift briefs- Information Dissemination.
Ability to measure and track the E-SAT of their own team.
Reports & Presentation – Accurate, Fast & easy to prepare.
Visibility & Control on complaints, ideas, suggestions by Team members.

We help ambitious brands engage, thrive, success

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.