Technology integration |
| Integration with One - Telephony & One -CRM system |
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| Unlimited Database integration through APIs |
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| Unpaid assitance in case of migration to a new Technology Stack |
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Sampling Automation |
| Unlimited Sampling Plan Storage |
Max. 5 |
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| Unbiased Sampling process. No QA intervention |
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| Allocate Audit Samples automatically from remote location directly to QA / TL |
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| Pre-Evaluation of 100% Transactions through Text Analytics |
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| Risk & Rule Based Evaluation |
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| Case Management |
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| Create Virtual Call Center in Training |
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| Multiple data type from multiple sources as sampling parameters |
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Automated auditing process |
| Quality forms digitized and uploaded |
5 |
Unlimited |
Unlimited |
| DIY - Add/edit/modify parameters - Critical & Non-Critical, Multiple rating scales |
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| Automatic Call / Chat / Email log integration |
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| Number of Unique audits done by the auditor / month |
Max 500 |
Unlimited |
Unlimited |
| Access to Quality Form Library |
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| Customized Work Allocation methods |
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| Advisor - QA Rebuttal Management |
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| CAPA - Correction action preventive action mapping |
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Feedback and Coaching |
| Audio feedback facility |
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| Document Attachment for QAs |
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| Video feedback facility for QAs |
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| Integration with Google Meet for Virtual Meetings |
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| Email & Whatsapp Alerts |
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| Maintain Use case library |
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| Audio response facility for agents |
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QC - Enabaling Modules |
| Automated Calibration (Inter / Intra team) |
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| Audit the Auditor with Voice Coaching Feature |
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| Supports Reproducibility & Repeatability test |
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| Supports Improvement plans through automated TNI reports |
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| Time bound, Process Knowledge tests (PKT) |
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Dashboards and Reports |
| 4-D reporting platform - OpsGuru |
Customized |
Customized |
Standard |
| Daily E-mail notification of critical metrics |
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| SMS notification of critical metrics |
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| Complementary Management accounts |
0 |
3 |
5 |
| Support |
18*5 |
18*5 |
18*5 |
| Dedicated Cloud Servert |
Actuals |
Actuals |
Actuals |
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Click Here
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Click Here
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Click Here
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