Simplify CX Operations

Management with intelligent automation of Interaction Insight

Connect all your communication channels, {Voice, Email, Chat, Social Media} to the TransMon AI-Driven platform to enable your operations, training, recruitment, and quality teams with actionable intelligence. Use intelligence from every interaction to drive your operations.



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100% Coverage - All channels

Achieve complete visibility by unlocking valuable insights from all calls, tickets, chats, and emails. This enables you to Simplify CX Operations Management Process and drive improvements across the entire business.

Simplify CX Management

Automate Quality Assurance Processes Utilize AI and automation to identify critical interactions that require monitoring, enhancing productivity while maintaining human oversight and adherence to HR standards.

Drive results via AI Reporting

A fully integrated reporting suite to enable customer service, Sales and collections teams, leaders and coaches to turn insights into improvement.

Better performing agents

With real-time access to feedback, actions, and training records, empower your sales, collections and customer service agents to play an active part in your CX Operations management

 

How TransMon AutoQA helps you
Simplify CX Operations Management

 
Ingest Data:
Collect raw data from various sources for further processing.
Validate Data:
Verify data quality, integrity, and consistency.
Clean Data:
Remove inconsistencies, handle missing values, and address quality issues.
Standardize Data:
Transform data into a consistent format for seamless processing.
Curate Data:
Organize and structure data for effective feature engineering and model development.
Extract Features:
Derive insights and patterns through feature engineering.
Select Features:
Identify impactful features, discarding irrelevant ones.
Identify Candidate Models:
Explore suitable ML models for the task.
Write Code:
Implement code for model training and evaluation.
Train Models:
Utilize curated data and features for accurate predictions.
Validate Models:
Evaluate model performance on validation data.
Evaluate Models:
Measure performance using appropriate metrics.
Revisit :
Refine candidate model selection based on evaluation results.
Select Best Model:
Determine the highest-performing model aligned with business objectives.
Package Model:
Prepare the model for deployment with necessary files and dependencies.
Register Model:
Maintain a central repository for tracking deployed models.
Containerize Model:
Use containerization for portability and easy deployment.
Deploy Model:
Release model in a production environment for consumption.
Serve Model:
Expose deployed model through APIs for seamless integration.
Inference Model:
Utilize the model for real-time predictions and data-driven decisions.
Monitor Model:
Implement robust monitoring for performance and behavior tracking.
Retrain or Retire Model:
Regularly evaluate and update or retire the model based on performance.
 
The above steps provide a simplified view of the end-to-end TransMon AutoQA process.
 

Simplify your CX Operations Management

AI based Brand Risk Control Panel

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Are our agents initiating calls with a clear and professional introduction, setting the right tone from the start? – CSAT Risk

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Are our agents delivering warm and courteous greetings that make customers feel valued? – CSAT Risk

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Are our agents providing appropriate reassurance to customers, helping to alleviate concerns and build trust during interactions? – CSAT Risk

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Is our CSAT being skewed due to unethical solicitation by our customer service agents? – CSAT Risk

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Are our agents requesting feedback surveys at the end of every transaction? Are they doing it for the appropriate transaction types, or even with already frustrated customers? – CSAT Risk

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Are our agents intentionally using sarcasm, potentially alienating or frustrating customers? – Brand Risk


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We have helped Ecommerce, Retail-Tech, Food-Tech, Ed-Tech, Quick Commerce, Banks, NBFCs and others

Simplify CX Operations Management

Maximize agent performance by coaching based on reality

Empower supervisors and managers to provide proactive coaching at scale by leveraging the most robust insights on agent performance, powered by TransMon AutoQA technology for Quality Monitoring. With our solution, coaching workflows are optimized to help change behavior and drive better results.

Gain Valuable Customer Insights by Analyzing Key Moments Across Calls and Chats

With our AI-based Moments, your customer touchpoints are no longer limited to a single channel. Our technology empowers agents to interact with customers across multiple channels, providing you with valuable market feedback and insights into what factors contribute to or detract from your customers' experience.

Start Your Automation Journey Today

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