ChatGPT reached a million users within first five days of its launch. Just for context, Facebook took abvout 10 months, twitter about 2 years, spotify – 5 months and Netflix took about 3.5 years to acquire 1 million users.
ChatGPT frenzy has taken the town by storm and CX-ville is no exception. There are industry experts who are have declared ChatGPT (and similar services) to alter the future of how we work for good, while a few view it as a parlor trick.
Sam Altman, CEO OpenAI modestly puts across:-
The system is an early demo of what’s possible. Soon you will be able to have helpful assistants that talk to you, answer questions, and give advice. Later you can have something that goes off and does tasks for you. Eventually, you can have something that goes off and discovers new knowledge for you.
So we decided to take a dip in ChatGPT pool ourselves to figure things out. We wanted to find out its relevance in its current version and guess who did we go to for this? Yes, you guessed it right, ChatGPT itself!
We asked Open AI the question, “How is ChatGPT useful for contact center professionals”
When you ask it to respond to “what are ChatGPT limitations for customer service professionals in contact center industry” it says,
Its strength is feeding it relevant prompts and we did just that!
Before the product matures and goes through its learning curve to resolve more complex use cases in the customer service industry, it can certainly come in handy for contact center leaders to training teams, spurring proactive support and unifying communications.