Lenskart plans to hire over 2,000 people across functions by 2022. It is a popular brand, used by more than a million consumers– not just for the awesome product range that they offer – but also for brand’s commitment towards ‘Customer Obsession’.
From front desk customer service executive to top leadership, which includes co-founder Piyush Bansal & Amit Chaudhary, everyone across the board is committed to providing outstanding customer experiences with every customer interaction.
During pandemic, when their Customer Service experts started working from home or remote locations, Lenskart continued to keep its focus on offering excellent customer care to the customers. They were quick to respond to urgent need of Automating & Digitizing their Quality auditing processes, which will enable Customer Service team in delivering regular, effective, efficient & actionable agent feedback. They know that continuous coaching of frontline staff is key to maintain and improve their query resolution rate.