Delivering Value though Cutting Edge, AI & BI enabled Quality Monitoring
TransMonQA is a powerful tool that can help call centers improve their customer experience. This Software easy to use, affordable, and scalable. It is a very benefical Call Center Software. It is a valuable investment for any any center that is committed to providing a great customer experience.
Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach.
One Of The Most Trusted
Quality Monitoring Systems
Transmonqa is the one of the Most Trusted Quality monitoring systems for the QA. Quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same. TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Transmonqa can help contact centers increase sales by improving the quality of customer interactions and providing a more personalized experience.
TransMon is known Best Call Monitoring Software . It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Also, with features like smart audio/video feedback and “Audit the Auditor,” the management of remote teams becomes easier and simpler. Apart from providing a platform to grade interactions and trace fatals, this tool has a lot more to offer (to agents, QA, and management). At each level of the hierarchy, one will get a better hold of the insights (permissible ones). For example, the agent can review all the reviewed interactions, and management gets a consolidated report with all the statistics.