Simplify CX Operations
Make Your Sales, Collections & Customer Support Agent a Quality Champion with TransMon Coaching
Effortlessly incorporate "Quality of Coaching" metric into your current framework.
Replace inconsistent coaching with streamlined, standardized workflows.
Enable your Sales, Collections & Support agents through continuous coaching.
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TransMon - +100,000 Users are Simplifying CX operations Management with TransMon
100% Voice Coaching to the Agent
- Do you have visibility and control over your coaching processes?
Automated & Intelligent Reporting
- Do you struggle in managing your operations because you do not have automated, timely and reliable performance reports across multiple channels?
Integrated platform for Process Knowledge Tests & update management
- Do you find it challenging to manage process knowledge tests and track updates smoothly? Are your service provider partners struggling to ensure every agent stays informed about new process changes?
Over 21 unicorns rely on TransMon to enhance control and visibility across their partner network CX Operations performance.
Develop libraries of good and bad calls, chats, and emails for training and coaching purposes.
- Are your partners continuously struggling to maintain organized libraries of DSAT & CSAT calls, chats, and emails for effective training and coaching?
Eliminates QA intervention & bias in sample selection
- Do you have control over the samples selected for quality auditing? Is your sampling process truly representative of the population?
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Recruitment Challenges: Training Gaps: Coaching Inefficiencies
These 3 critical people processes are impacting your CX result. 4 Important Customer Engagement Stories that will resonate
Unveiling the Hidden Factors Impacting CX Operations
Discover the 3 critical people processes impacting your CX results—Recruitment, Training, and Coaching—and why most leaders struggle to control them. Want to know more
Recruitment Fulfillment Efficiency
CX leaders often realize too late that a new hire lacks the necessary skills, leaving operations to bear the consequences. TransMon has helped multiple organizations get better visibility Want to know more
Training Gaps: Do you measure Training Fulfillment Efficiency
Without real-time feedback,visibility & control processes, the effectiveness of training remains a mystery until it’s too late, leading to underprepared frontline agents. Want to know more
Coaching Inefficiencies: How are you Tracking your Coaching process?
Most operations fail to track the quality of coaching provided to agents, which directly impacts key performance metrics like CSAT and NPS. Want to know more
Integrations
Why TransMon
A SAAS product which is designed to Simplify your CX Operations Management
TransMon is an AI-enabled and India's most trusted Transaction Monitoring and Operations Process Monitoring Product. TransMon is arguably the only product that is "By" the market, "For" the market, and "Of" the market. Over the last few years, TransMon has built customized workflows based on its engagement with E-commerce, Fin-tech, Food-Tech, Ed-Tech, Retail-Tech, Customer Service, Sales, and Collections processes, making it the most comprehensive product to solve your CX Operations Management needs. Over 21 unicorns in India, as well as Banks, NBFCs, and Telecom companies, are using TransMon for their customer service, sales, and collections operations. In the competitive landscape of customer experience (CX) operations, many leaders grapple with hidden factors that hinder performance. Despite their awareness, issues related to recruitment, training, and coaching often remain out of sight and out of control. Recruitment Challenges: Leaders frequently discover too late that new hires lack essential skills, impacting overall service quality. Training Gaps: The effectiveness of training programs is often assessed only after agents are on the floor, leaving operations vulnerable. Coaching Inefficiencies: The quality of coaching provided by team leaders often goes unmeasured, making it difficult to enhance key metrics such as CSAT and NPS. These challenges stem from a lack of direct visibility and actionable metrics in these critical areas. To empower operations leaders, it's essential to establish key performance indicators (KPIs) for recruitment, training, and coaching. By measuring these hidden factors, organizations can gain valuable insights and drive improvements in CX operations. Addressing these issues not only enhances employee performance but also leads to better customer satisfaction and business outcomes. TransMon is helping over 100,000 users to optimize these processes and hence enabling them to transform their CX strategy.Quality monitoring plays a critical role in ensuring that contact centers are meeting the predetermined organizational goals. A high customer satisfaction rate during interaction with the support or sales team creates a positive image of the brand, which overall enhances the customer experience and increases the chance of achieving a better conversion rate. Now optimize KPIs effortlessly with TransMon. This tool is a powerful solution to overcome all the challenges that are present in the existing approach. It can automate the complete process and eliminate the chances of errors which is desirable by every organization while analyzing the reports.
This tool was designed to add convenience to the process of quality monitoring at all levels of the management. Hence it is integrated with features for agents, QAs, and the supervisor. This way, they remain aware of each other’s activities (to the permissible limit). Moreover, actionable reports are generated instantly, which can help in making further decisions. It can be integrated with any software without a doubt and is equipped with many features that can help in keeping up the productivity and managing the team in the “Work From Anywhere” setup. Check out all the features in-depth!