Customer Experience

November 17, 2023

Contact Center Operations Efficiency

November 16, 2023

Call Center Quality & Customer Experience

November 9, 2023
How to Develop A Successful Quality Assurance Framework

Creating an Effective QA Framework

How to create an Effective QA Framework In this comprehensive article,about Effective QA Framework, we will walk you through the process of crafting a robust QA […]
May 9, 2023

The Significance of Cultural Nuances in AI Customer Service: Contrasting India with the Rest of the World

The relevance of cultural nuances in AI customer service can vary significantly between India and the rest of the world. One reason for this is that […]
May 1, 2023

Leveraging Sentiment Analysis for Improved Customer Experience in Contact Centers

Sentiment analysis is a text analytics technique that involves identifying and extracting subjective information from text data, such as opinions, attitudes, and emotions. By using sentiment […]
April 11, 2023

Maximize Your Contact Centre’s Success with TransMon: The Ultimate QA Platform for Enhanced Performance and Customer Satisfaction!

Quality assurance is a vital component of a successful Contact Centre, and you may already be utilizing a platform or relying on spreadsheets. Nevertheless, it’s crucial […]
March 3, 2023

AI story for CX Management – Don’t follow the herd blindly!

While AI is the buzzword today, the act of putting the cart before the horse is still anomalous. Why it’s not advisable to jump into the […]
February 24, 2023

The top 5 must-haves for a successful contact centre in 2023

January 4, 2023

Text Analytics in customer service contact centres