Customer Experience
November 18, 2024
November 9, 2023
How to create an Effective QA Framework In this comprehensive article,about Effective QA Framework, we will walk you through the process of crafting a robust QA […]
May 9, 2023
The relevance of cultural nuances in AI customer service can vary significantly between India and the rest of the world. One reason for this is that […]
May 1, 2023
Sentiment analysis is a text analytics technique that involves identifying and extracting subjective information from text data, such as opinions, attitudes, and emotions. By using sentiment […]
April 11, 2023
Quality assurance is a vital component of a successful Contact Centre, and you may already be utilizing a platform or relying on spreadsheets. Nevertheless, it’s crucial […]
March 3, 2023
While AI is the buzzword today, the act of putting the cart before the horse is still anomalous. Why it’s not advisable to jump into the […]
