Customer Experience
November 9, 2023
How to create an Effective QA Framework In this comprehensive article,about Effective QA Framework, we will walk you through the process of crafting a robust QA […]
May 9, 2023
The relevance of cultural nuances in AI customer service can vary significantly between India and the rest of the world. One reason for this is that […]
May 1, 2023
Sentiment analysis is a text analytics technique that involves identifying and extracting subjective information from text data, such as opinions, attitudes, and emotions. By using sentiment […]
April 11, 2023
Quality assurance is a vital component of a successful Contact Centre, and you may already be utilizing a platform or relying on spreadsheets. Nevertheless, it’s crucial […]
March 3, 2023
While AI is the buzzword today, the act of putting the cart before the horse is still anomalous. Why it’s not advisable to jump into the […]
