Transmon Now

April 25, 2024

DSAT Meaning: Understanding Your Dissatisfaction Score

In the realm of customer service metrics, DSAT meaning the customer dissatisfaction, often lurks in the shadows of its more celebrated counterpart, CSAT. While CSAT basks […]
January 17, 2024

Boost QA Efficiency with TransMon’s Enhanced AutoQA

Navigating an ocean of support conversations can be overwhelming. Reviewing every ticket is impractical, but ensuring priority for actionable items is crucial. With only 2-5% of […]
November 16, 2023

Call Center Quality & Customer Experience

September 28, 2022

Sell. Analyse. Repeat.