Transmon Now
April 25, 2024
In the realm of customer service metrics, DSAT meaning the customer dissatisfaction, often lurks in the shadows of its more celebrated counterpart, CSAT. While CSAT basks […]
January 17, 2024
Navigating an ocean of support conversations can be overwhelming. Reviewing every ticket is impractical, but ensuring priority for actionable items is crucial. With only 2-5% of […]
