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January 16, 2024
In the fast-paced realm of contact centers, where contact center attrition poses a persistent challenge, TransMon enters as a ground-breaking platform designed not only to recognize […]
January 12, 2024
Thriving in the dynamic business environment hinges on your capacity to understand and fulfill your clients’ needs. This is where Voice of Customer (VOC) strategies come […]
January 11, 2024
full500500 80default As we fast-track into the future, the dynamic field of Artificial Intelligence is evolving at an unprecedented pace. Let’s take a peek into the […]
January 3, 2024
In recent years due to the impact of COVID-19 and its sub-variant, there has been a significant shift toward remote contact centers, offering numerous advantages for […]
January 2, 2024
In the fast-paced world of call centers, the role of agents is pivotal in shaping the customer experience. Engaging and supporting call center agents with real-time […]
December 18, 2023
In the coming year, contact centers are set to grapple with the ever-evolving realm of technology and a renewed emphasis on agent well-being. The challenge is […]
