Customizable BI and multiple canned reports as per your requirement
Features
Benefits
Monitoring And Evaluation of Quality Processes
Transmonqa's monitoring and evaluation of quality processes features are a powerful tool that can help contact centers improve their customer experience, drive sales, and reduce costs. If you are looking for a way to improve your contact center, Transmonqa is a great option. We provide Automated business Analytics dashboard for the Business intelligence & dashboarding platform for better control & visibility.
Automated Business Analytics Dashboard
Automated Business Analytics Dashboard
Automated Business Analytics Dashboard
Automated Business Analytics Dashboard
Why Opsguru
Outsourcing Services
Transmonqa's outsourcing services can help contact centers save time and money, improve customer service, and increase sales. If you are looking for a way to improve your contact center's performance, Transmonqa's outsourcing services can help you achieve your goals. We are Quality Monitoring Service Provider for the call centers
AGENT
- Visibility around KPIs, performance levels of the team & own performance.
- Happiness on account of feeling that individual voice is heard, management cares for each complaints raised.
- Access to analysis of performance patterns, trends and drill downs at the agent level.
Management
- BI Dashboards insightful, easy to use & Intuitive
- Powerful Analytics & Persuasive stories.
- Painless collaboration Share dashboards within your company.
- Slice & dice.
- Visibility around Staff Efficiency through Automated Dashboards.
Supervisor
- Automation of Pre-Shift & Post Shift briefs- Information Dissemination.
- Ability to measure and track the E-SAT of their own team.
- Reports & Presentation – Accurate, Fast & easy to prepare.
- Visibility & Control on complaints, ideas, suggestions by Team members.
We help ambitious brands engage, thrive, success
TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.
