TransMon Geniee: Agent Assist

TransMon Geniee: Agent Assist

Empower your support teams with the speed and precision of Generative AI.

Customer Service Team
If you manage a Customer Service team, whether it's an in-house setup or outsourced, and whether it involves only voice or a blend of voice and non-voice services, we are confident that your response to the following will be 'Yes'.

Do you agree that customer service face difficulty in delivering accurate and comprehensive information, given the demanding on-call scenarios and the exhaustive nature of SOPs?

Does this result in unhappy customers, social media complaints, increased repeat queries, extended wait times, and higher staff turnover as they struggle to find the right guidance?

Does this also lead to a scenario where the performance of your customer service agents is consistently inconsistent?

You always wanted to enforce standardized response protocols, guaranteeing a consistent level of service, regardless of individual agent performance in handling queries, but you feel that this is impossible as your business is dynamic and processes are complex

To know how we have helped multiple support teams solve this problem using Generative AI product - TransMon Geniee, please get in touch

Lets Connect

Sales Team
If you oversee a Sales Team, whether it operates in-house or through outsourcing, encompassing both field and call center teams, we are confident that your answer to the following will be 'Yes'.

Does your Sales agent face challenges in building trust with potential customers during sales interactions?

Do you agree that your representatives consistently struggle to identify and address the specific needs of customers and hence close lesser deals?

Do you agree that your sales representatives need Automated assistance to effectively handle objections from potential customers?

You aspire to have a team of sales agents who mirror your effectiveness as the top-performing salesperson in the company. The goal is for your team to emulate the way you think and communicate, similar to the approach taken by the CMO and founder. But it is not happening. Do you agree?

To know how we have helped multiple Sales divisions solve this problem using Generative AI product - TransMon Geniee, please get in touch

Lets Connect

Collections Team
If you oversee a Collections Team, whether it operates in-house or through outsourcing, encompassing both field and call center teams, we are confident that your answer to the following will be 'Yes'.

Do you always complain that your collections agents fail to propose optimized payment plans based on the customer's financial situation and historical payment behavior?

Do you consistently find that your collection agents face challenges thinking on their feet and lack the necessary negotiation skills?

Do you frequently encounter difficulties in ensuring compliance with regulations?

You aware that the churn rate in Collection agencies will remain consistently high. You recognize that a potential solution to this issue involves implementing automatic agent assist which can help in onboarding new agents, providing them with training materials, best practices, and real-time guidance during calls. But you do not have any such solution.

To know how we have helped multiple Collections agencies solve this problem using Generative AI product - TransMon Geniee, please get in touch

Lets Connect