Transmon

TransMon – Transaction Monitoring Software

hold

100% Voice Coaching to the Agent

hold

Automated Reporting


hold

Brings together your data sources. Most Connected Quality & Coaching platform

hold

Integrated platform for Process Knowledge Tests & update management


hold

Enables Instantaneous Feedback & Feedback Tracking

hold

Create Call, Chat, Email Libraries for Training & Coaching


hold

Eliminates QA intervention &bias in sample selection

hold

Automated Calibration, Audit the Auditor, Repeatability & Reproducibility

Quality Monitoring For Call Centers That Can Improve Customer Experience With AI/BI


Evaluate, coach, and engage your customer service and sales team to a higher level of performance.


Start Free trial Book a Demo

The most connected Quality and Coaching platform


Speed up the evaluation process, remove selection bias and bring together your data sources. TransMon works as an independent platform or integrates with your favorite systems. Either via Hard or Soft integration


Start Free trial Book a Demo

Evaluate all channels and back-office processes in one place


Whether you’re evaluating calls, emails, letters or back-office outputs, the ease and flexibility of creating evaluation forms, user-friendly screens& integration with ACDs and CRMs helps automate and digitize the entire workflow. Easy access to guidelines, feedback and results improves consistency while our case management feature allows you to report end-to-end customer experience across multiple contacts and channels.


Start Free trial Book a Demo

Automate & Digitize your Feedback and Coaching processes


Quality auditors and Coaches can voice record their feedback, attach process documents & product information along with Voice Feedback. TransMon allows users to create Call Libraries. TransMon allows users to track “Quality of Coaching” & “100% instantaneous feedback” to frontline staff. Using TransMon users can easily access quality results from within the platform.


Start Free trial Book a Demo

Text & Speech based Sampling. Helps in Risk & Fraud detection


Combine CRM inputs with ACD database along with & agent’s historical performance, tenure to create intelligent Sampling plans. Use Text analytics to drive special projects like First Call Resolution, Average Handle Time, Sales throughput, Collection & recovery processes within your organization.


Start Free trial Book a Demo

Build scorecards with ease


Access our library of scorecards to help get you started or take advantage of the intuitive scorecard builder to replicate your existing approach.Add sections, questions, steps, reporting tags and guidelines and choose from a range of best-practice scoring templates

Start Free trial Book a Demo

Create a new template or mirror your scoring framework


Over the 10 years, we’ve come across more scoring frameworks than you could think of. Because there’s no right or wrong way, TransMon is completely flexible.Mirror your existing approach, configure pre-built templates or design new ways of scoring entirely.


Start Free trial Book a Demo

Build Agent Engagement


Nurture and support a new generation of agent by sending Voice & Text feedback to agents in real-time.Provide agents with a personalised dashboard of their own results and performance trends.Enable the agent to access their feedback and coaching records and allow them to participate in the feedback and coaching process.


Start Free trial Book a Demo

Automated Call Monitoring That is Packed With Smart Features For Everyone

Quality monitoring plays a critical role in ensuring that contact centers are meeting the predetermined organizational goals. A high customer satisfaction rate during interaction with the support or sales team creates a positive image of the brand, which overall enhances the customer experience and increases the chance of achieving a better conversion rate. Now optimize KPIs effortlessly with TransMon. This tool is a powerful solution to overcome all the challenges that are present in the existing approach. It can automate the complete process and eliminate the chances of errors which is desirable by every organization while analyzing the reports.

This tool was designed to add convenience to the process of quality monitoring at all levels of the management. Hence it is integrated with features for agents, QAs, and the supervisor. This way, they remain aware of each other’s activities (to the permissible limit). Moreover, actionable reports are generated instantly, which can help in making further decisions. It can be integrated with any software without a doubt and is equipped with many features that can help in keeping up the productivity and managing the team in the “Work From Anywhere” setup. Check out all the features in-depth!

Powered by