Over 85% of customer service professionalsacknowledge the significance of receiving updates on a real-time basis
Integrating real-time updates into customer service operations offers several benefits, including:
Atleast 45% increase in TransMon Adoption
Resulting in better performance and improved metrics.
Proactive problem-solving
Identify potential issues and address them before they escalate, preventing negative customer experiences.
Enhanced collaboration
Facilitate seamless communication and collaboration among team members.
50% reduction in feedback closure time
Due to WhatsApp real-time updates
Periodic Alerts
All supervisors get relevant updates on daily basis on their respective teams/processes etc through whatsapp
Streamlined operations
Simplify and automate routine tasks, allowing customer service teams to focus on more complex and high-priority issues.
Instance-based trigger examples
Rebuttal Management
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Fatal Error Management
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Periodic alerts examples
User groups for Real time alerts
| User Group / Medium | Notification | ||
|---|---|---|---|
| Power Owner | Yes | Yes | Yes |
| Supervisor (TL/Managers/QTLs) | Yes | Yes | Yes |
| Agents | Yes | No | Yes |
Clients we work with
TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.
Types of packages
Basic
- Medium - Email**
- Instance based message - 3
- Process level Report - Daily
- User Group - All Stake Holders
- Customization - Limited
- Complementary Whatsapp Messages - No
Gold
- Medium - WhatsApp**
- Instance based message - 3
- Process level Report - Daily
- User Group - All stakeholders except Agent
- Customization - Limited
- Complementary Whatsapp Messages - No
Platinum
- Medium - WhatsApp**+Email
- Instance based message - 6
- Process level Report - Daily, Weekly & Monthly
- User Group - All stakeholders
- Customization - Unlimited
- Complementary Whatsapp Messages - 500
| Add on: Agent Population Coverage | INR 2,999/- Upto 1000 Agents | |
| Add on: AMC & Customization* | ||
** WhatsApp Message charged seperately @.85 paisa/message
Revolutionize Your Customer Service Business with Real-Time Communication
Boost CSAT and CX numbers with TransMon
Expected Benefits
Atleast 45% increase in TransMon Adoption
Streamlined operations
50% reduction in feedback closure time
Enhanced collaboration
Data-driven decision-making