Communication Matrix -Powered by RAAAI Genie

Over 85% of customer service professionalsacknowledge the significance of receiving updates on a real-time basis

Integrating real-time updates into customer service operations offers several benefits, including:

Types of Real-time Alerts


Instance based alerts
Rebuttal Alert, Fatal Error Alert, ATA report, Action tendencies, etc.

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Periodic alerts
Process Level , Team Level daily business insight reports.

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Instance-based trigger examples

Rebuttal Management

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    Fatal Error Management

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      Periodic alerts examples



      User groups for Real time alerts

      User Group / Medium Email Whatsapp Notification
      Power Owner Yes Yes Yes
      Supervisor (TL/Managers/QTLs) Yes Yes Yes
      Agents Yes No Yes


      Clients we work with

      TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.



      Types of packages

      Add on: Agent Population Coverage INR 2,999/- Upto 1000 Agents
      Add on: AMC & Customization*
      *The scope of the same will be communicated post discussion.
      ** WhatsApp Message charged seperately @.85 paisa/message

      Revolutionize Your Customer Service Business with Real-Time Communication

      Boost CSAT and CX numbers with TransMon

      Expected Benefits

      sales (2)

      Atleast 45% increase in TransMon Adoption

      system (2)

      Streamlined operations

      graph (2)

      50% reduction in feedback closure time

      team work

      Enhanced collaboration

      decision making

      Data-driven decision-making

      Talk to our experts