Alert Bee - Keeps your business alert

 

Over 85% of customer service professionalsacknowledge the significance of receiving updates on a real-time basis

Integrating real-time updates into customer service operations offers several benefits, including:

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Atleast 45% increase in TransMon Adoption
Resulting in better performance and improved metrics.

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Proactive problem-solving
Identify potential issues and address them before they escalate, preventing negative customer experiences.

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Enhanced collaboration
Facilitate seamless communication and collaboration among team members.

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50% reduction in feedback closure time
Due to WhatsApp real-time updates

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Periodic Alerts
All supervisors get relevant updates on daily basis on their respective teams/processes etc through whatsapp

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Streamlined operations
Simplify and automate routine tasks, allowing customer service teams to focus on more complex and high-priority issues.

 

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    Types of Real-time Alerts

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    Instance based alerts
    Rebuttal Alert, Fatal Error Alert, ATA report, Action tendencies, etc.

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    Periodic alerts
    Process Level , Team Level daily business insight reports.

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    Instance-based trigger examples

    Rebuttal Management

    Fatal Error Management

     

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    Periodic alerts examples

     
     
     

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    User groups for Real time alerts

    User Group / Medium Email Whatsapp Notification
    Power Owner Yes Yes Yes
    Supervisor (TL/Managers/QTLs) Yes Yes Yes
    Agents Yes No Yes
     

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    Clients we work with

    TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.

     
     
     

    Types of packages

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    Basic

    ₹6,999/ month
    • Medium - Email**
    • Instance based message - 3
    • Process level Report - Daily
    • User Group - All Stake Holders
    • Customization - Limited
    • Complementary Whatsapp Messages - No
    Buy Now
    money (1)

    Gold

    ₹9,999/ month
    • Medium - WhatsApp**
    • Instance based message - 3
    • Process level Report - Daily
    • User Group - All stakeholders except Agent
    • Customization - Limited
    • Complementary Whatsapp Messages - No
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    platinum (1)

    Platinum

    ₹12,999/ month
    • Medium - WhatsApp**+Email
    • Instance based message - 6
    • Process level Report - Daily, Weekly & Monthly
    • User Group - All stakeholders
    • Customization - Unlimited
    • Complementary Whatsapp Messages - 500
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    Add on: Agent Population Coverage INR 2,999/- Upto 1000 Agents
    Add on: AMC & Customization*
    *The scope of the same will be communicated post discussion.
    ** WhatsApp Message charged seperately @.85 paisa/message

    Revolutionize Your Customer Service Business with Real-Time Communication

    Boost CSAT and CX numbers with TransMon

    Expected Benefits

    sales (2)

    Atleast 45% increase in TransMon Adoption

    system (2)

    Streamlined operations

    graph (2)

    50% reduction in feedback closure time

    team work

    Enhanced collaboration

    decision making

    Data-driven decision-making

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