Communication Matrix

Over 85% of customer service professionalsacknowledge the significance of receiving updates on a real-time basis

Integrating real-time updates into customer service operations offers several benefits, including:

Types of Real-time Alerts


Instance based alerts
Rebuttal Alert, Fatal Error Alert, ATA report, Action tendencies, etc.

View Example

Periodic alerts
Process Level , Team Level daily business insight reports.

View Example

Instance-based trigger examples

Rebuttal Management

Fatal Error Management


Periodic alerts examples



User groups for Real time alerts

User Group / Medium Email Whatsapp Notification
Power Owner Yes Yes Yes
Supervisor (TL/Managers/QTLs) Yes Yes Yes
Agents Yes No Yes


Clients we work with

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.



Revolutionize Your Customer Service Business with Real-Time Communication

Boost CSAT and CX numbers with TransMon

Expected Benefits

sales (2)

Atleast 45% increase in TransMon Adoption

system (2)

Streamlined operations

graph (2)

50% reduction in feedback closure time

team work

Enhanced collaboration

decision making

Data-driven decision-making

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