TransMon - Simplify CX Operations Management

Is Your Customer Experience Operation Facing These Challenges?

Struggling to recruit the right quality
Training programs are ineffective in enhancing your agents’ performance
Team Leaders and Quality Analysts provide effective coaching

Let's learn how top 21+ Unicorns are dealing with these challenges.


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Customer Success

Ready to transform your Customer Experience? Discover TransMon AutoQA


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This is how we make your organization

TransMon

Delivering Value though Cutting Edge, AI & BI enabled Quality Monitoring

TransMonQA is a powerful tool that can help call centers improve their customer experience. This Software easy to use, affordable, and scalable. It is a very benefical Call Center Software. It is a valuable investment for any any center that is committed to providing a great customer experience.

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20+

User Groups


40000+

User


20Mn

Interactions audited per month


$15Mn

Cost Savings


TESTIMONIALS

Customer Stories

Deployed at

 

We help ambitious brands

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents.

 
OUR SERVICE & PRODUCT SUITE

Quality Monitoring Software

That Can Help in Improving Your Productivity

Transmonqa is a quality monitoring software that helps businesses improve their customer experience. It provides a comprehensive view of customer interaction including transcripts, audio recordings, and video recordings. Transmonqa can help Call centers reduce costs by improving agent efficiency and reducing the number of customer complaints . It is very helpful Quality Monitoring Software for Call Centers. It can help increase sales by improving the quality of customer interactions and providing a more personalized experience. If you are looking for a way to improve your business's customer experience, Transmonqa is a great option.

Transmon's Benefits

100% to 400% Return on Investment (ROI) guaranteed

handle
10%-30% decrease in Average handle time.
hold
5%-25% decrease in hold time.
satisfaction
15%-30% increase in customer satisfaction.
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10%-30% improvement in sales effectiveness.

Risk & Fraud Attenuation using TransMon

data
More Data
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Faster Processing
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Better Insights

Risk & Fraud Attenuation using TransMon

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

Translate large volumes of unstructured text into quantitative data to uncover insights, trends, and patterns.

  • Get Key Phrase extraction
  • Detect sentiment around specific topics
  • Detect possible frauds well in time
Numeric Patterns
fictitious invoice numbers, refunds, out of order discounts
Geographic Patterns
Proximity relationships between apparently unrelated entities.
Name Patterns
Customer retained by same agent regularly using “one-time benefit” offers, similar and alerted IDs
Time Patterns
Waiver/refunds/discount transactions occurring too regularly, activity at unusual times or dates like waiver processes without any record of mail/chat/voice-call from customer
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Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach.

One Of The Most Trusted

Quality Monitoring Systems

Transmonqa is the one of the Most Trusted Quality monitoring systems for the QA. Quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same. TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Transmonqa can help contact centers increase sales by improving the quality of customer interactions and providing a more personalized experience.
TransMon is known Best Call Monitoring Software . It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Also, with features like smart audio/video feedback and “Audit the Auditor,” the management of remote teams becomes easier and simpler. Apart from providing a platform to grade interactions and trace fatals, this tool has a lot more to offer (to agents, QA, and management). At each level of the hierarchy, one will get a better hold of the insights (permissible ones). For example, the agent can review all the reviewed interactions, and management gets a consolidated report with all the statistics.

ISO/IEC Certificates

 
 

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